CWT Account Management
  CWT Mobility Group
  CWT Solutions Group

CWT Account Management - Pro-active Customer Service

As the customer's personal consultant, the CWT Account Manager continually coordinates the cooperation between Carlson Wagonlit Travel and the customer's travel management. After a thorough need analysis, the account manager develops an optimised strategy for the customer's travel spend management, including all necessary measures for its implementation.

For this purpose, Carlson Wagonlit Travel uses a professional knowledge management tool (CWT Knowlex). In international project groups and regular group meetings account managers gather know-how on all subjects of business travel and make the results available to colleagues through an internet-based communication tool.

CWT Mobility Group - Outsourced Travel Management

With CWT Mobility Group, CWT provides possibilities for sustainable cost reduction to its clients. If a customer has handled travel management on his own or doesn't have one at all a CWT MobilityManager re-organises and optimises it or creates it from scratch. The CWT Mobility Group points out cost reduction plans and makes a company's travel management profitable by using CWT's expertise and market profile. Integrating services of the CWT Solutions Group opens up further cost reduction possibilities.

The main tasks of the CWT Mobility Group include cost and process optimisation, development of negotiation strategies with suppliers, analyses and evaluations, benchmarking, customer relationship management and settlement.

CWT Solutions Group - Management Consulting

This wholly-owned subsidiary of CWT, with headquarters in Frankfurt, Paris, London and Minneapolis advises customers on all processes beyond typical account management. This includes, for example, the development of concepts for optimisation of sourcing, designing and implementing online booking tools or systems clearing travel expense statements and re-designing existing procedures.