| 29.03.2026
SWISS: Zurich’s efficient new hub system comes into
operation
SWISS has made further substantial improvements at Zurich
Airport in collaboration with the airport operator. The
new products and services will be introduced with the start
of the 2005 summer schedules on Sunday, March 27. In making
the enhancements, Switzerland’s national airline and
the operator of its Zurich hub are striving to further improve
the product for the customer, making SWISS at Zurich Airport
a swift, smooth and comfortable air travel experience.
In introducing its series of innovations with the start
of the 2005 summer schedules, SWISS aims to make travel
from, to or via Zurich Airport even pleasanter than before.
SWISS and Zurich Airport announced last December that they
would be reorganising their services and infrastructural
arrangements. The result of these endeavours is a fast and
efficient hub system that all passengers should benefit
from. And these measures are only the first major step towards
a substantially-improved ground service product.
A better start to the journey
One of the cornerstones of the new arrangements at Zurich
Airport is a clearer assignment of flights to the airport’s
various areas. All SWISS’s European services will
now use Dock A, while all the company’s long-haul
services will be handled at Dock E. The greater plannability
that the new arrangement will provide will shorten both
check-in and connecting times. SWISS passengers will also
feel the benefit of the clearer and easier-to-understand
overall concept, shorter journeys to and from the gate,
quicker connections and fewer problems with connecting flights.
The changes will make Zurich one of the most attractive
transfer airports for travellers within Europe, too.
When it comes to journeys to and from the gate, SWISS is
the undisputed leader among Europe’s major hub systems.
And in terms of travel times to and from the city centre,
SWISS also offers the most comfortable airport-to-city transfer
system anywhere in Europe.
Quicker connections
For anyone changing from one SWISS flight to another,
the new Zurich user concept offers swift and simple transfers,
especially between intra-European flights. The minimum connecting
time between European services is being gradually reduced
to just 35 minutes, further cutting overall journey times
for the travellers involved. SWISS and Zurich Airport thus
offer arriving, departing and transferring passengers alike
the shortest, smoothest and straightest ways through the
airport of any major European hub.
Faster check-in
The new improvements also include the provision of even
more self-service facilities for quick and easy check-in,
even with registered baggage. These machines will be further
enhanced in the course of the summer to permit users to
select or change their own seat or to check in together
with a companion. Specially-trained staff will be on hand
to assist passengers using this electronic check-in option
or answer any other questions they may have about their
air journey. SWISS’s Airport Ticket Office will also
reopen shortly after a major refurbishment to offer even
better service quality.
Special facilities for US and Geneva departures
The Dock E gates to be used for departures to the USA will
now be physically separated by a movable dividing wall from
those for other destinations. For passengers flying SWISS
who have access to the Swiss First or VIP Lounge before
their departure, a special limousine service is being provided
between the Lounge and Dock E, offering a comfortable and
convenient alternative to the Skymetro light rail facility.
All SWISS flights to Geneva will depart from the “60s”
gates in Dock A. To help travellers to Western Switzerland
feel immediately at home, the gate area here has been transformed
into an “Espace Romand” offering French-language
newspapers and TV.
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