Qatar Airways tops global airline performance ranking

AirHelp rates Qatar Airways as world number one based on quality and service, punctuality and resolving customer complaints.

 

The multiple award-winning airline achieved the number one spot in a global study by independent airline consumer rights organisation, AirHelp.

 

Qatar Airways was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from skytraxresearch.com and measures performance in the air and on the ground; a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-months worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.

 

Qatar Airways is one of the world’s most reliable airlines, operating 90.5 per cent on-time departures over the course of 2015/2016 fiscal year, with a 99 per cent completion factor for the same period. Baggage handling performance for 2015/2016 was best-in-class, with 99.4 per cent of all 19 million bags handled arriving as scheduled.

 

With these results, Qatar Airways has topped the global ranking of international airlines for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing.

 

For further information please contact your CWT office.