CWT Partner: Air France/KLM

Air France and KLM’s Dual Network

Each airline, whether Air France or KLM, has a stronger presence in certain parts of the world. Air France, for instance, is better represented in Southern Europe than KLM. KLM, on the other hand has more flights to East Africa while Air France is stronger in West Africa. Consequently there are numerous ‘sole’ destinations, i.e. destinations operated by either one airline or the other.

Air France and KLM have, of course, designed simple tools to allow passengers to make the most of this dual network, notably with:

Two powerful hubs and the hubway, a system of 12 daily flights distributed regularly throughout the day linking Paris and Amsterdam, and connecting Air France and KLM networks.
244 destinations in more than 100 countries based around these complementary networks
Fare combinability, an innovative concept allowing passengers to build their own trip to destinations operated by both airlines, combining a flight leg on KLM through Amsterdam with a flight leg on Air France though Paris. In this way passengers may benefit from connecting flights via one or the other hubs either on the outbound or inbound flight and make use of most suitable flight times (thanks to a better offer in terms of frequencies) and the most attractive fares (based on the addition of two half return trips).
Flying Blue, the joint frequent flyer program by Air France and KLM, the leading European programme with 17 million members.

Air France Affaires, optimum peace of mind thanks to streamlined service on intercontinental flights

Air France continues to pursue its investment strategy by upgrading its Business offer for customers. As part of its commitment to constantly improve its customer travel experience,
Air France has introduced as from 2010, a more comfortable seat for working, resting or enjoying time on board; a more varied choice of dishes and a host of new services throughout the trip.

The Air France Business class seat, whose fixed shell guarantees the passenger’s privacy, offers enhanced comfort thanks to different innovations including:

a new structure comprising a lie-flat seat bed measuring over 2m in length and a new fixed foot-rest,
simpler and more practical controls,
new storage space,
a 15-inch (or 38 cm) wide screen in 16:9 format.

More practical to use, these redesigned Business class seats create a subdued and discreet ambience, lending a more light-filled dimension to the cabin and enhancing customers’ comfort.

Air France has also been renewing its catering service in Business class, in an aim to offer its customers a more varied choice and to enter the world of true, high-class restaurant-style catering. To do this, Air France has rethought mealtimes to offer brand new dishes, renew its menus more frequently and introduce new features for the benefit of its customers.

Furthermore, in order to facilitate the customer’s journey at every stage of their trip,

Air France has also enhanced the range of services available throughout their trip and improved the range of well-being services on offer in its lounges.

KLM Europe Business Class – Combining flexibility with exclusive benefits

Europe Business class is KLM’s new Business offer which replaces Europe Select on board KLM’s flights to its all European destinations. KLM Europe Business Class is particularly tailored to all your business travel needs. It offers more comfort and personal space with the middle seat left unoccupied, and a revamped meal service. The new Europe Business is an offer combining full flexibility and exclusive services.

KLM Europe Business Class offers you the possibility of travelling anywhere in Europe under special conditions and with complete flexibility. You can:

fly both ways on the same day
change your travel dates as often as you want
cancel your ticket at no charge
book a flight up to the day before departure

Fares can be combined with those of Air France in the same cabin, enabling you to choose the flight that suits you best.

At the airport, you benefit from a number of exclusive services:

dedicated check-in desks
2 pieces luggage allowance
Priority boarding and disembarking
Lounge access and fast-track customs (at the airports where available)

Once on board, you can work or relax as you wish in a dedicated, comfortable and quiet cabin, situated at the front of the aircraft:

for more space, the middle seat is blocked and remains unoccupied
well-spaced seats (33 inch between seats)
power outlets at every seat
a new catering service with fresh seasonal products and more varied choice of dishes

BlueBiz

BlueBiz is the AIR FRANCE, KLM, Delta Air Lines and Alitalia program designed exclusively for businesses. With BlueBiz, your employees earn Blue Credits on every trip. You can then use Blue Credits towards air tickets and more, making the most of your company’s travel budget.

BlueBiz is open to all businesses*, regardless of size. It only takes a few clicks to sign up. You then designate an administrator authorized to manage your company’s account. It’s simple and completely free of charge.

(*Businesses already benefiting from negotiated fares with AIR FRANCE, KLM, Delta Air Lines and Alitalia are ineligible for this program.)

Visit our websites to find out about reward grids and how to convert points into awards. www.airfrance.ch (Business services) / www.klm.ch (KLM for business)

Flying Blue

As a member of Flying Blue, you become one of our most valued customers and enjoy the benefits of a generous global network. Founded by AIR FRANCE and KLM, Flying Blue is also the frequent traveller programme of our participating carriers Air Europa, Aircalin, Kenya Airways and Tarom.

Flying Blue consists of over 15 million members, over 30 airline partners offering 18 000 daily flights and 900 destinations, over 100 non-airline partner worldwide. AIR FRANCE and KLM’s Flying Blue programme is unique and makes you a privileged traveller.

As a Flying Blue member you will benefit from:

Priority on waitlist
Additional baggage allowances
Dedicated check-in desks
Lounge access
Priority check-in and boarding
Seat with more space at no extra charge

And many more! For more information: www.airfrance.ch

Joint Venture – AIR FRANCE, KLM, Delta Air Lines and Alitalia

In 2009, the AIR France KLM Group and Delta Air Lines signed a joint venture agreement to jointly operate their trans-Atlantic routes thereby sharing revenues and costs. Alitalia, Italy’s leading airline, joined this joint venture in July 2010, adding the Italian market, the third biggest in Europe to it and giving access to the Rome-Fiumicino hub.

The New joint venture provides customers with direct benefits:

A wider choice of destinations and more convenient flight times,
A vast route network with 266 daily flights operated by some 144 aircraft,
27 North American gateways – 33 in Europe
Close to 300 destinations in North America
Close to 200 destinations in Europe, Asia and Latin America,
Competitive fares,
Standardized ground and in-flight services.

The Joint Venture between AIR FRANCE KLM, Delta Air Lines and Alitalia represents 27% of total capacity between Europe and the North Atlantic and covers routes between Canada, USA, Mexico and Europe as well as routes between Amsterdam and India and between North America and Tahiti.

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