Switzerland


 

CWT Traveler & Transaction Services

Your people need to reach their destination ready to do business. CWT provides assistance every step of the way.

With more than 14,000 skillfully trained counselors, CWT offers best-in-class traveler services, booking assistance and optimized transaction processing.

CWT recognizes that clients have different travel management needs. By working closely with each client, CWT helps ensure that your specific requirements are met using the best service configuration. CWT also offers access to all relevant content and assists clients in driving online adoption and effectively managing complex offline bookings. Additional traveler services enable your travelers to be more productive during the reservation process and on their trips.

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Our approach

CWT services can be adapted to ensure your specific requirements are fulfilled successfully. No matter what the request, CWT can help companies identify and implement solutions that increase savings and enhance service to best meet your travelers’ needs.

We ensure that all relevant supplier content is easily accessible for bookings, and assist clients in driving online adoption and effectively managing complex offline bookings. And CWT offers industry-leading traveler services and tools that allow travelers to be more productive and improve their overall experience.

Powerful tools for travelers

CWT Portal is the central gateway to all CWT online travel services, providing travelers with 24/7 access to booking services, profile data, security news and alerts, destination intelligence, health information and traveler tools.

CWT Portrait is a Web-based profile management tool that allows travelers and travel arrangers to create and update traveler profiles 24/7, 365 days a year to ensure accurate bookings, precise and informative reporting, and personalized interactions.

Online booking tools can significantly reduce travel spend and increase policy compliance. CWT offers seamless integration of leading, third-party online booking tools as well as proprietary tools in specific markets.

Success story:

Service configuration change saves $1 million in 3 months

A leading, global biotechnology company with $80 million in travel spend wanted to streamline operational delivery to reduce costs and enhance service quality. CWT worked with the client to implement an outsourced CWT Full Service Center, resulting in savings of $1 million in the first three months, improved data consolidation and increased customer satisfaction.