Switzerland


 

CWT Safety & Security

Stay informed of travel risks, locate and assist travelers quickly in a crisis

To help avoid situations that may adversely affect traveler safety, CWT provides clients and their travelers with a standard suite of safety & security tools.

This suite provides information and tools that increase awareness of risks, improve communication, and identify and track travelers quickly in a crisis.

When incidents occur, CWT’s thorough crisis communications process includes effective communication as well as response and recovery procedures to ensure clients are informed and travelers well protected.

For advanced security needs, CWT works with leading, third-party risk-management and healthcare firms to offer enhanced services designed to monitor risk to personnel and facilities, protect travelers and respond to emergency incidents 24/7.

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Our approach

CWT provides important information to travelers before, during, and after a trip that helps empower them to make informed decisions about their safety.

In the event of a national, regional or global incident or disaster, CWT provides immediate traveler tracking through an interactive graphical map available 24 hours a day, 7 days a week. Advanced traveler tracking, available through our third-party security partner, uses an integrated itinerary database populated by CWT booking data.

CWT personnel carefully survey world events and ensure clients are rapidly notified of travel risks through alert messages sent by telephone, email and/or SMS. When crises occur, CWT’s thorough crisis communications process includes effective communication as well as response and recovery procedures, to ensure clients are informed and travelers well protected.

CWT also offers optional enhanced safety and security services through a preferred reseller agreement with an industry-leading enterprise risk-management firm.

Helping improve security

CWT demand management tools give clients a wide spectrum of options to apply systemic controls that affect the quantity, frequency and specifications of travel to manage costs without compromising business objectives.

CWT Guardian, our global suite of safety and security services, offers automated travel alerts, destination intelligence, traveler tracking and traveler support to help clients proactively avoid or effectively manage travel risks.

CWT Policy Messenger allows travel managers and heads of security to automatically alert travelers going to high-risk destinations.

Enhanced safety and security services are also available, including trip-specific intelligence reports, enhanced traveler tracking, direct communication with affected travelers, health information and other services designed to mitigate risk.

Success story:

Enhancing traveler tracking

A financial services company with $38 million in travel spend needed a partner who could monitor global incidents and send immediate notification in case of an emergency to help improve traveler safety. CWT provided a complete solution via its safety and security offering CWT Guardian, which includes travel alerts, destination intelligence, traveler tracking and traveler support. In less than an hour after breaking news of a plane crash, CWT alerted the client so they could contact an affected traveler who had been sent to the hospital and ensure continued care and safety.