Switzerland


 

CWT Program Optimization

An array of products and services to help clients optimize their travel programs and increase savings

CWT leverages its global footprint and innovative technology with best-in-class tools to help clients around the world maximize the effectiveness and value of their travel programs.

We start with capturing data consistently and consolidating it so it can be used to identify opportunities. CWT then helps clients assess their current program and build an optimization strategy that meets their specific objectives.

Our professional program management team helps build targeted business plans that deliver on the optimization strategy, utilizing specialists where needed to drive initiatives. Our sophisticated tools and analysis ensure that your company’s performance towards goals is measured and reported to enable ongoing improvements.

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Our approach

CWT works with clients to ensure the data collected is timely, relevant and accurate. Data is consolidated in a worldwide global data warehouse, so clients have the global, regional or country-level perspective they need.

CWT also helps clients assess the maturity of their current travel program in each of the eight key levers to effective travel management to ensure maximum effectiveness. Then, we’ll work to help you develop an optimization strategy that’s right for your program using a team of more than 1,000 professionals around the world who are responsible for analyzing travel programs and implementing program optimization strategies.

CWT program managers follow-up assessment of their client’s travel program with development and execution of action plans to improve specific areas. CWT then provides relevant performance indicators and consolidated data delivered in a timely, accurate and easy-to-use manner to help clients evaluate and optimize the effectiveness of their travel program.

Demand management support

CWT demand management tools give clients a wide spectrum of options to apply systemic controls that affect the quantity, frequency and specifications of travel to manage costs without compromising business objectives.

The CWT Program Management Center is an award-winning, centralized travel management interface that helps clients track compliance and trip purpose by putting all of the performance metrics and information needed - at a global, regional or local level - in one place. CWT Agency+Card Reporting, an enhanced reporting option, allows clients to compare travel booking data with credit card charges to identify and address discrepancies quickly.

CWT Policy Builder helps clients create a travel policy from scratch and assess, benchmark, and improve existing policies to support company initiatives such as demand management.

CWT Policy Messenger, winner of a 2009 Innovation Award at the Business Travel Show in London, enables travel managers to automate out-of-policy messages to targeted travelers and optimize compliance.

Success story:

Better-fit program improves hotel compliance

A global pharmaceutical group with $23 million in hotel spend wanted to improve compliance with its preferred hotels policy. Working closely with the CWT Solutions Group, they audited transactions to identify ways to improve the hotel program’s fit with traveler needs, identified potential new preferred suppliers, and improved service at the point-of-sale, resulting in a 20 percent increase in compliance.