CWT at a Glance

CWT delivers efficient and innovative solutions to optimize travel and meetings and events management, by leveraging our global reach with the best people and superior service

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management. CWT is dedicated to helping companies of all sizes, as well as government institutions and non-governmental organizations, optimize their travel programs and provide best-in-class service and assistance to travelers.

By leveraging the talents and know-how of its people around the world and providing leading-edge technology and innovative solutions, CWT enables clients across the globe to drive savings while delivering service and enhancing security and sustainability.

CWT also plays a major role in meetings and events management, providing strategic know-how and a host of services and technology solutions that help companies make the most of their investment.

Facts & Figures

CWT in 2011

Present in more than 150 countries and territories
Nearly 20,000 employees worldwide
A diverse client portfolio of large corporations, small and mid-sized companies, government institutions and non-governmental organizations. Clients include one third of the Fortune Global 100 companies.
62 million on- and offline transactions
US$ 28 billion* in sales generated by wholly owned operations and joint ventures

Customer satisfaction is a driving force at CWT

92% travel manager overall satisfaction rate
96% client retention rate

* Actual sales volume at current exchange rates; includes air, hotel and ground transportation

Key Figures of Carlson Wagonlit Travel Switzerland 2011

Sales Volume CHF 508 Million
Employees (including apprentices) 298 FTEs (Full Time Equivalents)*
Branches* 33
Business Travel Share 95%

* Full Service Center, Implants, Franchisers, Fulfilment Center, Broker, MICE & Groups, Visa Center

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